Frequently asked questions

Network error occurred while trying to integrate with Jira

While trying to integrate the extension with Jira, ensure that you are logged in to Jira from your browser. Also ensure that you put appropriate url while integration. Ensure to use http:// or https:// appropriately. If not provided appropriately then it would cause network error.

Can't authenticate even though logged into Jira

While trying to integrate the extension with Jira, ensure that you are logged in to Jira from your browser. If you are sure that you are authenticated and you had used the url properly, then contact the developer with console screenshot / error details.

How can I rename or change the default icon of my dashboard?

To rename your dashboard, navigate to that dashboard and click on the name header label. Their you can change both the name and the default icon of that dashboard.

User list added in reports doesn't get saved

From any of the reports, the user list popup doesn't save the details persistently. If you permanently want to save the users, then go to User Groups page by clicking on the User groups menu under Settings. Here any changes done would be persistently saved. So while generating report, sometimes if you want to generate report for only few set of users / groups, you can safely remove other users from popup and generate report. Once you reload the the report, you will still see the old set of users.

Worklog showing different time in Jira and tool

By default, Jira Assistant would use your local timezone while uploading the worklog. Hence if you have not configured Jira with your local timezone, then Jira would show worklog in different timezone. Hence it is always necessary for you to configure Jira with you local timezone.

Worklog entered in Jira is not pulled by Jira Assistant tool

Any worklog in Jira should be pulled by Jira Assistant. Ensure that you are providing appropriate query, User details, date range, etc.. If you are sure that filters you provided is accurate and still worklog is missing, then it is probably the issue with Indexing in Jira. If their are any recent updates or it has been sometimes long since last indexing in Jira has happened, then most probably re-indexing Jira would solve this issue. Contact your Jira admin about re-indexing.

How to make comments in worklogs non mandatory?

In worklog popup comments section is mandatory by default and you can configure how many character has to be entered. To configure it click on General menu under Settings. Now under Worklog tab you have option to configure min length for worklogs where setting it to '0' would make it a non mandatory field.

How to copy worklog in calendar view?

From calendar view you can easily copy worklogs by two different ways. One by right clicking on the event and click on the copy menu which will open worklog popup where you can provide date and time of target worklog. Second option is even quicker and easier, just press the Alt key and drag and drop the worklog where you want it to be copied.

How do I import sub-task for multiple tickets?

While importing issues, you can provide comma separated values for parent or project column, that way you would be able to generate sub-task for multiple tickets or create same issues under multiple projects. But you cannot combine both to gather. Multiple values are allowed only in parent or in project field.

How to change weekdays / working days?

Click on General menu under Settings, then under General tab, you have option to change the working days.

How can I configure timezone for individual users?

Worklog report, by default pulls the report in current users local timezone. If the users are working from a different timezone, then pulling worklog in local timezone would cause difference in date / time. To solve it, for individual users / groups you can add timezone settings from user groups. Setting appropriate time zone would solve the issue.