local time does not match between Jira Service Desk and Jira Assistant

Jira Assistant Issues

View #182 on GitHub to know more details

#182 - local time does not match between Jira Service Desk and Jira Assistant

ITGuyOhio commented on Jan 04, 2023

When I record time in Jira Service Desk (ex 15min logged at 07:00 AM) the incorrect time is displayed in Jira Assistant (from previous example 15min is logged at 05:00 PM not 07:00 AM). I've checked the Time Zone setting matches in the Jira Assistant-User Groups and in my Atlassian profile chrome-extension:///index.html#/2/settings/usergroups https://id.atlassian.com/manage-profile/account-preferences What else am I missing? Please advise

Thanks Matt Kinne

shridhar-tl commented on Jan 22, 2021

Hi @ITGuyOhio , You will need to verify if your local timezone is same as that of Jira's timezone. The timezone you set in User groups is just for viewing the report. But when you log the work, it would log based on your local timezone.

ITGuyOhio commented on Jan 23, 2021

Thank you for the response. I will confirm this. I actually think it is an issue with Google Chrome (other browsers report the correct time). If I visit http://browserspy.dk/date.php or https://whatismytimezone.com/ They both report my time is 10 hours ahead.

again, thanks for the response. If you have any thoughts on my last comment I'd appreciate some ideas.

I've already tried many things Confirmed BIOS time Confirmed system time/timezone wiped and reinstalled Chrome logged in with fresh user account

Matt Kinne

On Fri, Jan 22, 2021 at 9:47 AM Shridhar TL notifications@github.com wrote:

Hi @ITGuyOhio https://github.com/ITGuyOhio , You will need to verify if your local timezone is same as that of Jira's timezone. The timezone you set in User groups is just for viewing the report. But when you log the work, it would log based on your local timezone.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/shridhar-tl/jira-assistant/issues/182#issuecomment-765118497, or unsubscribe https://github.com/notifications/unsubscribe-auth/AORGXYL6HLKAIL7EWAFY77TS3D7NHANCNFSM4WLBOXXQ .

shridhar-tl commented on Jan 04, 2023

@ITGuyOhio - As it has been too long and there are no activity or similar reports from any other users, I believe this issue has been resolved. Hence closing this issue. If there are still similar issues faced by any uses, please feel free to reopen this ticket.

Latest updates

27-Nov-2023 - Change in permissions for JA

In upcoming version (v2.58) of JA, by default, permission to access Cloud instance of Jira would be added. This would let the users to integrate with Cloud instance of Jira without prompting for permission at the time of integration. Hence for Chrome users, once the extension gets updated, it would get disabled due to change in permission. You can enable it again from Extensions page. However, for Firefox and Edge, extension already have access to all the sites (though it doesn't really need) which would be narrowed down only to atlassian.net which would be a security improvement.

03-Jan-2023 - Auto update would take time

Jira Assistant is now updated in phased basis to avoid any breaking changes impacting all users. So it may take long time before your extension gets updated. If you want to manually update it immediately, just navigate to "chrome://extensions", turn on "Developer mode" from top right corner and click Update button. Then you can turn off dev mode.

20-Dec-2022 - Available as App for Jira Cloud

Jira Assistant can now be installed within your Jira Cloud as an App. Once installed, this would be available for all your Jira users. Visit https://www.jiraassistant.com to know more.

26-Jul-2022 - Introducing JA Web

You can visit https://app.jiraassistant.com to use or test upcoming features of Jira Assistant. Contribute in testing JA by switching to Web Version. All the fixes and new feature updates would be immediately available in Web version of JA. Later, stable updates would be pushed to Extensions.

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