#370 - This extension may have been corrupted

ghost commented on Oct 19, 2024

Checklist before you being

• I am sure that I am already using latest version of Jira Assistant
• I had verified that, no similar issues are already reported in issue tracker
• I had tried reproducing this issue with with Web version of Jira Assistant to ensure that this issue is not recently fixed and yet to be published
• I had verified that, my query is not answered in FAQ section of website
• I had verified that, my issue is not listed as known bugs in website

How do you use Jira Assistant?

Browser extension

Are you using cloud version of Jira or self hosted (data center / server) of Jira.

Not sure

Version of Jira Assistant

v2.58

What browser are you using?

Chrome

What OS are you using? You need not disclose this if you feel it is irr-relevant for your issue.

Windows

Bug Description

Hello I use JIRA Assistant version v2.58 (because the latest one is now available in the chrome web store). Each morning when i start chorme and try to use the JIRA assistant extenstion i get the "This extension may have been corrupted" error. Then i have to use the REPAIR button to repair the extension. Afterwards i have to introduce the JIRA url again and integrate. If i have other members added in the worklog report i have to add them again. Can you support me this ? (this issue happens to all the members in our team)

Checklist before you submit

• I have ensured not to paste any confidential information like Jira url, Mail id, etc.
• I have verified my browser console logs and added necessary details (if required)
• I have added required screenshots if the bug is related to UI (as necessary)

shridhar-tl commented on Oct 19, 2024

Hi, I have never heard of such issue so far. I am not sure what could be the actual reason. Instead of repair can you reinstall it once and see if that solves. I am clueless as of now and not very sure about the root cause. Quick search with google did not yield any useful results either.

As you say it happens for all your team members, is there any organizational policy or security/antivirus software's which is blocking 3rd party software's in any way.